FAQs

Where are your products produced?
Most of our products are produced in California, USA. In addition, our inks are water based and eco-friendly.

How should I wash my shirt?
For optimal results, wash it at 30 degree celsius. Do not tumble dry. Read more on product care page here.

May I get a tracking number?
Yes, of course! All orders include tracking after the order is processed (1-4 days). We send separate mail notification once your order is dispatched. Email us with your order number if you are missing a tracking number and we will send you one at our soonest convenience. Please note that the order number is not your tracking number. If your order has multiple items, it may shipped separately based on different warehouse location, so please take note of that.

How long will it take to receive my order?
Once you place your order, there will be a 1-4 day processing period followed by a 7-12 day shipping period. In total, it can take anywhere from 1-2 weeks to receive your items. Shipment times vary per order, please bare with us. Don't hesitate to email us if you have any questions regarding your shipment!

Not delivered on time?
We totally understand that it's highly frustrating not to receive the orders on time. You might have ordered it for a special occasion or you simply don't like waiting. Our orders are delivered from our US or Chinese factory depending on the order demand and design. We usually ship the order from our factory within 2-3 days of receiving it. And it takes up to 10-12 days by the shipping companies to make your order reach you. But, in some cases it might be delayed due to post office issues. Every post office can't accommodate packages after a certain limit, hence the delays are caused.
We'd really appreciate if you wait for your order for a few more days. We'll always be there to assist you let you know about it's status. You'll have the tracking details too to keep a check on the status.
It gets very difficult for us to cancel the order after it leaves our factory. So once it leaves our factory, it will reach you :)
Feel free to contact hasharchives@gmail.com if you face any issues due to the delivery time. We'll be more than happy to assist you.

Will you email me when my order is shipped out?
Yes! You will get a confirmation email after you have placed your order, and another when your order is dispatched.

How can I pay?
We currently accept both PayPal and credit card payments! You do not need a PayPal account to pay.

Do you ship worldwide?
Yes, we do ship Worldwide!

What happens if I type in the wrong address?
If you provide us with a wrong address and the shipment has not been sent out please email us at hasharchives@gmail.com & we will change it to the correct address if it has been sent out, it is not our responsibility to re-send that item with your new address, so please make sure to type in your correct address when placing your orders! If the order is already fulfilled we won't be able to change the address and you will be liable to pay for reshipment costs.

Faulty Item Received
If you receive a faulty item, just send us a picture of it to hasharchives@gmail.com along with your order number. If the item deliver to you would be faulty, we'll send you a free reshipment. You don't have to send it back to us :) All we'd need would be a picture of the faulty item.

Wrong size received
If you've received the wrong size, please check the order you placed with us. We've seen in most of the cases that the wrong size if selected by our customers when they place the order. In cases like those, please contact support with the pictures of it, so that we can provide you a solution.

I ordered by mistake/I'm no longer interested
Order once placed can not be cancelled.

Will you have more designs, styles, and products often?
Yes, we will be releasing more styles and products weekly! Be sure to follow us on instagram and enable notifications for sales and new arrivals!

Taxes & Duties:
We are not responsible for international taxes and duties, that is the sole responsibility of the customer. In the event of a return or exchange, duties and shipping fees will not be refunded.